If you experience any kind of problems with any real money purchase, it is important for you to get in touch with our support team, who will be able to help out. When contacting us, please include the following information:
- Screenshot of the purchase receipt emailed from either Apple or Google Store.
- Email address connected with the Apple or Google account that made the purchase.
- A brief but detailed explanation of what happened, when the purchase was made, which error did you get, how it happened, and any other information that might be relevant to the reported issue.
If you are having problems making purchases, or cannot make purchases, please contact your platform provider.